Last updated: April 03, 2026
This Privacy Policy for FlightLine (‘we’, ‘us’, or ‘our’) describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at flightline@ouranoco.com.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, use features within the app, or otherwise contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Information NOT Collected. We want to be clear about what we do not collect:
In Short: Some limited information is collected automatically when you use the Services.
When you use the app, we automatically record:
We do not collect device identifiers, IP addresses, browser types, or other telemetry data for analytics purposes.
In Short: We process your information to provide, improve, and administer our Services.
We process your personal information for the following purposes:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following legal bases:
In Short: We share information with specific third-party service providers necessary to operate the app.
We may share your personal information in the following situations:
| Provider | Data Shared | Purpose |
|---|---|---|
| Supabase | Staff number, crew code, display name, subscription status, API usage count, last login timestamp | Account management, subscription verification, usage tracking |
| Apple (Sign in with Apple) | Apple identity token | Authentication |
| Mapbox | Postcode/coordinates, destination coordinates | Commute route calculation and geocoding |
The following services are accessed directly by you through the app. FlightLine facilitates your connection but does not relay or store your credentials for these services on our servers:
In Short: If you choose to register or log in to our Services using Sign in with Apple, we may have access to certain information about you.
Our Services use Sign in with Apple as the sole authentication method. When you sign in, we receive:
We do not receive your email address from Apple. We use the information we receive only for the purposes described in this Privacy Policy. We do not control, and are not responsible for, Apple’s use of your personal information. We recommend that you review Apple’s privacy policy to understand how they collect, use, and share your personal information.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account profile (staff number, crew code, display name) | Until you delete your account |
| Roster and schedule data | Stored on your device; managed by you |
| Payslip estimation data | Stored on your device only; cleared on app deletion |
| Fleetlist credentials | Stored in device Keychain; cleared on app deletion or manual removal |
| API usage counts | Reset monthly |
| Last login timestamp | Until you delete your account |
| Cached crew photos | Stored on your device only; cleared on app deletion |
| Subscription status | Until you delete your account |
When you delete your account, we will delete or anonymise your personal information from our active databases. Some information may be retained in backup archives for a limited period, during which it will be securely isolated from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process, including:
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at flightline@ouranoco.com.
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, (iv) if applicable, to data portability, and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information.
You can make such a request by contacting us at flightline@ouranoco.com. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us at flightline@ouranoco.com. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
FlightLine does not track your online browsing activities and does not use any analytics, advertising, or tracking technologies.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated ‘Last updated’ date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at flightline@ouranoco.com.
If you are a resident in the United Kingdom, the ‘data controller’ of your personal information is Jack Hayward. You can contact him directly regarding the processing of your information by email at flightline@ouranoco.com.
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
To request to review, update, or delete your personal information, please contact us at flightline@ouranoco.com.